Shipping Policy

Povunika

1. Order processing

Orders are processed within 1–3 business days. Sprays and polishes are packed upright with protective wrapping.

2. Delivery window

Standard delivery takes 7–15 business days from dispatch. Delivery times are estimates provided by the carrier and are not guaranteed.

3. Restricted items

Some car-care liquids are classed as restricted goods by carriers. They are shipped by ground or approved services only, which can occasionally add a few days to delivery to certain regions.

4. Shipping costs

Shipping charges, if any, are calculated at checkout and shown before you pay.

5. Tracking

A tracking number is emailed when the parcel leaves our warehouse.

6. Damage in transit

If a bottle arrives broken or leaking, photograph the parcel and contents and email [email protected] within 7 days. We will replace it at no cost.

7. Undelivered parcels

If tracking stops updating for 10 business days, contact us and we will investigate with the carrier and resend or refund.

Shipping charges and free shipping

Orders of $79 USD or more ship free to addresses we currently deliver to. Orders under $79 are charged a flat shipping fee of $10 USD, shown at checkout before you pay. Free-shipping offers apply automatically when your order qualifies.

Warehouse and dispatch

Orders are prepared and dispatched from our fulfilment partner's warehouse in Guangdong Province, China. Delivery times are measured from the date of dispatch.